Shipping Policy:
We aim to process and ship all orders within 1–3 business days after your order is placed.
Delivery Time:
- Domestic (within India): 4–7 business days.
- International: 10–21 business days, depending on destination and customs procedures.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email to track its progress.
Please Note:
Delivery timelines may vary due to holidays, customs, or other unforeseen circumstances.
Refund, Returns, and Cancellation Policy
Overview: We value your satisfaction, and we aim to make the returns and refund process as simple as possible. Please review our policy below for detailed instructions.
1. Returns:
- Return Window: Our return policy is valid for 3 days from the date of delivery of the item. If 3 days have passed since your delivery, we cannot offer a refund or exchange.
- Eligibility: To be eligible for a return, the item must be unused / in the same condition as you received it, and with its original packaging. Image/Video Proof required for processing the refunds where in items damaged in transit.
- To initiate the Return: Kindly go to the below tracking ID page and proceed with Return
https://tintsandtoons.shiprocket.co/tracking
- Non-Returnable Items:
- Customized items (e.g., personalized calendars with photos) and Digital products
2. Refunds:
- Once we receive and inspect your returned item, we will notify you via email about the status of your request.
- Refund proceeds will be processed as store credit, valid for 1 year from the date of credit.
3. Partial Refunds: Partial refunds may be granted under certain circumstances, such as:
- Items not in their original condition as delivered to you, etc.,
4. Cancellations:
- You can cancel your order within 24 hours of placement or before it is shipped, whichever comes first.
- Cancellations can be made through “My Account” page on our website.
5. Exchanges:
- We only replace items if they are defective or damaged while delivering.
- If you need an exchange, please submit a return request, and you can place a new order using the store credit in your wallet after your return is processed.
Need Assistance? If you have any questions or need help with refunds, returns, or cancellations, please feel free to contact us at Business@tintsandtoons.com. We’re happy to assist you!